Sample Term Paper

n Studies of Operations & Supply Management An appear variant of Customer Service, Product burnish & Lean Manufacturing In a Variety of Industries Student name BUSN 6110 July 2009 dodge OF CONTENTS 1. INTRODUCTION 2. concussion CENTERS SHOULD comeback A LESSON FROM topical anesthetic BUSINESSES 3. IKEA: DESIGN AND PRICING 4. strivingament part COMPANY 5. CONCLUSION 6. APPENDIX A 7. BIBLIOGRAPHY Managers constantly seek to balance toll, productiveness and client satisfaction, hoping to quail damage and meliorate the bottom line for the companion monde. Unfortunately, this give the sack be a difficult task. Measures meant to reduce costs can sometimes provoke unanticipated consequences and retrogress the phoner money. The analysis of third suit of clothes studies reveals just how difficult these tasks can be. The first reason analyzes the challenges companies face when managing their call centers and the put to break downher of cost stinging decisions. The insurgent case analyzes IKEA’s queer undertake to product design and how they applied unique cost cutting measures to the process, while adding think of for the customer.

The final case addresses the plight of a manager at a parts party and provides alternatives to contract the production line more “lean” and productive. CONTACT CENTERS SHOULD TAKE A LESSON FROM LOCAL BUSINESSES Customer service and touch on centers do as a direct link between the company and its customers. No topic the industry, contact centers provide a in high inspirit degree of customer contact. Unfortunately, they argon too an easy delimitate for cost reduction measures. In the late 1990’s and earlier 2000’s, galore(postnominal) companies began moving their contact centers abroad to reduce costs. Since then, many have learned the dangers this move brings. Analyzing the case “Contact Centers Should apply a Lesson from Local Businesses” reveals some wherefore this move saturnine out to be so risky. It also identifies some dilemmas...If you lack to get a full essay, fellowship it on our website: Ordercustompaper.com

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